Above: Tom McPhail, Hargreaves Lansdown and Ravi Grewal, Interactive Investor

The 30 members of the STAR Steering Group, including representation from the FCA, met in London on Thursday 6th June at the offices of Transact. Members of the group are determined to galvanise the industry into signing to the initiative and its goal of improving the outcomes for individuals wanting to transfer their assets, such as pensions and investments.

The STAR initiative officially launched in November 2018 and already has 32 companies and organisations committed to shaping recognised, industry-wide standards to promote good practice in transfers. 

The STAR remit is clearly defined and will:

  • Define the processes required to complete a transfer;
  • Specify good practice targets for each of those processes;
  • Measure, recognise and accredit performance excellence across the industry.

The meeting, which was Chaired by Tom McPhail of Hargreaves Lansdown, covered the Terms of Reference for the Steering Group and brought the group up to date with the progress made; regulatory support; four step programme of work; delivery framework and next steps.

The Founding Members

The group appointed Ravi Grewal, Manager, Operations, Interactive Investor, as Deputy Chair.

Tom McPhail commenting said: "There is no silver bullet to solve the issue of the fact that industry systems and processes are not consistent and that transfer times vary between providers. That said, the fact that the STAR initiative has held its first Steering Group, with such widespread industry representation and regulatory support from the FCA, shows that the industry is willing to get this over the line. 

“This forum is a key stage in collaboration that will galvanise the industry to forge ahead with change and to improve things for consumers. We now have 32 organisations pledged to support STAR and this is a great foundation on which to build.  I was delighted with the level of engagement and the fact that we have secured a Deputy Chair in Ravi Grewal, Manager, Operations, Interactive Investor. The coming months will see the working groups kick in to action. The first Working Group is scheduled to meet on 20th June and we have over 25 delegates confirmed. We have also let organisations have participation agreements so we are progressing.

“In its March paper the FCA encouraged industry members not already involved in the initiative 'to consider taking part as a way of improving the switching process and achieving better outcomes for consumers.'

“Through STAR, the industry has the opportunity to demonstrate its commitment to improving consumer outcomes, in advance of the Regulator’s further paper based on the consultation, which is due in Winter 2019.”

STAR Founding Members

Aegon, AJ Bell, Aviva, B&CE, Barclays, Barnett Waddingham, BNY Mellon Pershing, DST Funds, Equiniti, Fidelity, FNZ, Fusion Wealth, Genpact, Hargreaves Lansdown, Hodge Lifetime, Interactive Investor, Invesco, Janus Henderson, Legal & General, LV=, Old Mutual Wealth, Parmenion, Phoenix Group, Prudential, ReAssure, Royal London, Scottish Widows, Smart Pension, Standard Life Aberdeen, Transact, Wealthtime and Zurich

For further information please contact:

Rob Kingsbury
KGR Media Services Limited
07900 931 305
[email protected]

Matt Dransfield
Commercial and Marketing Director
Criterion 0773 765 0010
[email protected]

About STAR

STAR is a joint venture launched by Criterion and TeX and is tasked with delivering an industry standard for the transfer and re-registration of consumer’s money and investments from one financial company to another. This will significantly improve the transfer performance of the industry.