Criterion's board and leadership delivers broad industry representation and expertise, to drive through the collaborative work necessary to meet the needs of a rapidly evolving industry.


Managing Director Caroline Mansley

Diligently driving change through putting the customer first.

Criterion's Managing Director Caroline Mansley brings more than 30 years' experience with many FTSE 100 companies as well as leading global organisations.

Caroline has always focused on improving the customer and colleague experience to spur sustainable business change, and believes that the consumer must always be able to trust and rely on an independent body to simplify interactions and engagement. Caroline is leading Criterion to focus on just that.

Building on the deep experience of the Criterion team, Caroline prioritises increasing collaboration and driving stakeholders to think customer-first and deliver simplification wherever possible.

She has held both CIO and Operations Executive roles, leading and delivering significant business transformation through improved governance, new technology and operational excellence.



Nick Green

A depth of experience in the power of standards.

Solutions Director Nick Green has worked in and around standards in the Financial Services industry for more than 15 years.

Over that time, he has delivered standards that continue to have a powerful, transformative effect on the industry. As a result, it is easier than ever for customers to stay in touch with their financial plans, and quicker than ever for them to transfer their pension savings.

Now Nick leads Criterion's team of dedicated professionals that deliver its mission: to create and govern standards that enable new services, reduce transactional friction, and deliver better outcomes for the consumer.


If you would like to become a customer, or if you just have a few questions, please get in touch.

Speak to the team today